Frequently Asked Questions
What materials can you engrave?
RAD regularly engraves wood, leather, glass, coated metals, acrylic, and standard drinkware including tumblers and insulated cups. If you are unsure whether your item is compatible, send us photos and as much detail as you know about the material, manufacturer / brand, coating, finish. We will assess it before you bring or ship anything.
Do you engrave items you did not sell?
Yes. That is exactly what this service is for. Bring your own item engraving in DFW and for customers shipping from outside the area is a core part of what RAD offers.
Why is a materials test required?
Laser settings that work perfectly on one tumbler brand may scorch, discolor, or damage a different one. A materials test lets us dial in the correct settings on a sample piece before we touch yours. It does not eliminate all risk but it significantly reduces it and gives us the best chance of a clean result.
What materials will RAD not engrave?
We will not engrave stainless steel, raw or bare metal, PVC, vinyl, ABS plastic, polycarbonate, fiberglass, coated carbon fiber, or any material that requires a fiber laser or produces toxic fumes. Our laser is a CO2 RF system. If your item falls into one of these categories we will contact you before any work begins and no fee will be charged.
What if my item is damaged?
For standard items the materials test process is specifically designed to reduce this risk. For rare and one-of-a-kind pieces a signed liability waiver is required and an honest discussion about risk happens before we proceed. RAD takes every available precaution. If we have serious concerns about a piece we will say so upfront and if the risk is too high we will decline the job rather than gamble with your property.
How long does it take?
Most standard projects are completed within 5 to 7 business days after materials and artwork are approved. Complex projects, rare items, or high volume orders may take longer. If you have a specific completion date in mind include it in your inquiry and we will let you know whether it is achievable.